Shipping and Returns

1. Shipping Options

Power Peptides offers a variety of shipping methods to ensure your order arrives when you need it.

• FREE FedEx 2Day shipping on orders over $200.00 and FREE Overnight shipping for orders over $500.00 (total amount before shipping).

• Orders placed and processed before 12pm CST Monday through Friday typically ship the same business day, while orders placed after 12pm CST, on weekends, or holidays ship the following business day.

2. International Orders & Mail Forwarding

We happily accept orders from around the globe and strive to ensure successful delivery. Please note that when using a mail forwarding service, we cannot guarantee delivery to the forwarded address, as it is beyond our control.

Please note: We are no longer shipping to Canada.

*Import Tax Disclaimer: For Customers Outside the United States*

Please be aware that deliveries to countries outside the United States may incur additional charges for import duties and related fees. These charges are not included in our pricing and are not covered by our company.

If the shipping company or customs authorities require payment of customs taxes or duty fees, you, as the recipient, will be responsible for paying these amounts.

We recommend familiarizing yourself with your country's import regulations and potential additional costs before placing an order.

3. Product Availability & Shipping Restrictions

Some products may have shipping restrictions or be unavailable for shipping to certain destinations. Please refer to the product listings for USA shipping restrictions.

4. Order Tracking

When you place your order, you'll receive an email once your order is shipped, along with its tracking number.

For your convenience, we recommend registering an account during checkout. This allows you to easily track your order status, update account information, and access past orders. Alternatively, you may check out as a guest.

5. Delayed Shipments

Please be aware that packages may experience delays over 25% of the time due to factors beyond our control. Unfortunately, we cannot offer refunds for shipping costs in these instances.

6. Cancellations

If you wish to cancel an order, please email us at help@powerpeptides.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee cancellation once the order is being processed or has shipped.

7. Returns & Replacements Policy

To maintain our high-quality standards and due to the perishable nature of our products, we are unable to accept returns. However, in the unlikely event of receiving missing, incorrect, or damaged items, please follow the instructions below.

At Power Peptides, we are committed to delivering top-quality products and exceptional customer service. If you encounter any issues with your order, our dedicated support team is here to help. Contact us at help@powerpeptides.com, and we will work diligently to resolve your concerns as quickly as possible.

8. Undelivered Packages

If the courier reports your package as delivered, but you have not received it, please follow these steps:

• Verify with neighbors or front desk staff if they accepted the package on your behalf.

• Reach out to the courier's local office and speak with the postmaster. They can provide GPS coordinates confirming the delivery location, time, and recipient.

• If the postmaster verifies correct delivery, please allow up to 1 week for the package to arrive.

• If the package does not arrive after 1 week, contact us at help@powerpeptides.com for additional assistance.

9. Missing, Wrong, Damaged, or Defective Items

In the event of receiving an order with missing, wrong, damaged, or defective items, please inform us within 7 days of the delivery date. To prevent fraudulent claims, all orders are documented and photographed prior to shipment.

• Missing Items: Notify us immediately, and we will ship the missing item(s) once verified.

• Wrong Items: Inform us immediately, and we will ship the correct item(s) once verified. We will also provide a prepaid return label for the incorrect item(s).

• Damaged Items: Contact us immediately with photographic evidence. Upon verification, we will ship a replacement.

• Defective Items: We take claims of defect (incorrect weight, concentration, or quality) seriously. For incorrect weight claims, please provide your scale's make and model. For incorrect concentration or quality claims, please be prepared to send a return sample for analysis. Once verified, we will ship a replacement.

10. Chargebacks & Payment Disputes

• Chargebacks: We take chargebacks by credit card issuers or bounced checks seriously. As a fraud protection measure, any chargeback will result in the client being temporarily placed on a no-sell list until we can contact you.

• Payment Disputes: If you have a payment dispute, please reach out to us first, as we can often resolve issues more efficiently than a bank or payment processor.

11. Our Commitment to You

At Power Peptides, we are dedicated to providing exceptional quality and service. If you have any questions or concerns about our service, please don't hesitate to contact us at help@powerpeptides.com. We value your feedback and respond to ALL inquiries.

Thank you for choosing Power Peptides!